Return Policy | Monarch Laser Therapy

Our Return & Refund Policy

Updated 08/12/2026

This policy explains how Monarch Laser Therapy handles refunds for services and retail products, the terms that apply to prepaid packages, services and products, and how we address client dissatisfaction with treatment results. This policy applies to all services offered at Monarch, including laser therapy, facials, tattoo removal, near-infrared/red light therapy, microneedling, permanent makeup, and IV therapy/injections.

Refund Eligibility — Services

Single services that have already been performed are non-refundable.
Prepaid single-session appointments that are cancelled with the required notice (see our Cancellation Policy) may be refunded to the original payment method or converted to account credit, at the client’s choice.

Refund Eligibility — Retail Products

Unopened, unused retail skincare or take-home products may be returned within 14 days of purchase with a receipt for a full refund or exchange.
Opened or used retail products are not eligible for refund due to health and hygiene standards, but concerns about a product reaction should be reported to Monarch immediately.
Products purchased as part of a bundled treatment package follow the package terms in Section 3, not the standalone retail terms.

Package and Series Purchases

Prepaid packages and treatment series (e.g., multi-session laser, microneedling, or facial series) are valid for 12 months from the date of purchase unless a different expiration is stated on the client’s invoice or agreement.
Packages and series are non-transferable to another person unless approved in writing by Monarch management.
Packages and series become non-refundable once the first session has been used; the client may continue using the remaining sessions through the expiration date.
Unused packages or series that have not yet had a first session performed may be refunded, less any promotional discount applied at purchase, within 30 days of the purchase date.
Sessions not used before the expiration date are forfeited unless an extension is approved by management due to documented medical reasons.

Dissatisfaction With Results — Redo vs. Refund

Aesthetic treatment results vary by individual and are not guaranteed; most services require multiple sessions to achieve optimal results.
Clients who are not satisfied with their results should contact Monarch within 7 days of the service so we can review the concern.
Where appropriate, Monarch’s standard remedy is a complimentary redo or adjustment session with the same or another qualified specialist, rather than a monetary refund.
Monetary refunds for dissatisfaction with results are considered only in limited circumstances, such as a documented service error, and are issued at management’s discretion.
This section does not limit any rights or remedies related to a diagnosed adverse reaction or complication, which are handled under our clinical safety protocols.

How Refunds Are Issued

Approved refunds are returned to the original form of payment whenever possible; if that is not possible, Monarch will issue account credit or a company check.
Refunds are typically processed within 5–10 business days of approval.